National Deaf Therapy

UX + UI

Overview

about

National Deaf Therapy is a company that focuses on providing online counseling to the Deaf. I created an extension app that allowed users to access their counselors from their phones. This app will enable users to stay in constant communication with their therapists, as well as to schedule video sessions with them.

problem

The Deaf are more likely to struggle with mental health issues, yet finding help is often very difficult. There are communication and cultural barriers that make finding therapists for the Deaf hard. ASL certified therapist and Deaf therapists are often hard to come by, and if one is available in your area, they may not always be a good match.

Process

Research

Researching for this project included using lots of tools to understand a Deaf user better. I spoke to people in the online community and looked at data to reach a solution. National Deaf Therapy was also a great resource, and knowing how their current service worked allowed me to find areas that could use improvement. Looking at the competition also helped in establishing pain points.

empathy map

I created an empathy map based on conversations and observations from people in the online community.

As-is Scenario MAP

The as-is scenario map helped in detailing what a Deaf person currently goes through when dealing with a mental health issue. The process is often overwhelming, and there are not many options for them.

Feature prioritization

The feature prioritization map allowed me to see where I should focus as well as where I can potentially help the most.

Research Conclusions

There was a lack of apps like Betterhelp or Talkspace for Deaf people that could potentially help them. Even services like National Deaf Therapy are rare likely due to how little Deaf or ASL therapists there are. Services like National Deaf therapy have the potential to reach more people and can make it convenient for the Deaf, especially those in places where appropriate therapists are hard to come by. Services like National Deaf Therapy have the opportunity to give Deaf people a more accessible way to seek therapy as well as a way to offer a choice to them as well. I also learned about the importance of designing for accessibility and how exactly one can do that for the Deaf. Suggestions included using an active form when writing, including lots of visuals, no jargon or slang, and other helpful information that I took into account.

Paper Prototype

I user-tested with several people. After testing, I altered navigation and tried to simplify screens, remembering to keep pages simple, and straightforward.

wireframes

Wireframing was also incredibly helpful. Once again simplifying navigation and adding more visual elements.

Branding

Logo + APP icon

typography

color

The colors were chosen to be calming, and I also took into account readability, and that proper contrast was always maintained.

Onboarding

The onboarding section is meant to be straightforward, with clear actions that should be taken by the user. In most screens there is also a video icon that gives the user an option to watch a video to better assist in understanding each page.

Creating account

Creating an account is simple. The user is asked to answer a few questions regarding their mental health. Common answers are available to make it easier when it is not a yes or no question. The user also has the option of entering information or uploading their video. After entering their data, users are prompted to select a counselor.

Therapy

Once matched to their therapist, the user can choose between three tabs at the bottom. These include Messaging, Calendar, and More. Messaging is where text, videos, and pictures can be sent. The calendar is where you book new video sessions or look at details for passed ones.

Booking

The calendar tab is straightforward and allows you to easily see upcoming sessions as well as details of older ones. To book a new session, the user can click on a day and select an available time slot. Select the time and confirm your session. Users can also identify sessions by looking at the dot underneath the date.

Messaging tab

The messaging tab allows the user and the therapist to have an ongoing conversation in between sessions. Here the user can communicate through text, video, or photos.

messaging

messaging options

Video Sessions

Video sessions are where you have more traditional style sessions. Here users can still communicate through text or send pictures as well.

incoming session

video session

Reflections

Once matched to their therapist, the user can choose between three tabs at the bottom. These include Messaging, Calendar, and More. Messaging is where text, videos, and pictures can be sent. The calendar is where you book new video sessions or look at details for passed ones.

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